Privacy Policy

At MobileGard, we are committed to good privacy practices regarding your personal information.

Although MobileGard respects the privacy of all those who visit and use our online services, we do collect information from our users. This Privacy Policy governs your interaction with the MobileGard mobile apps, websites and your registration for and use of MobileGard' online services (the "Services"). Except as set forth within this Privacy Policy and our Terms of Use and other published guidelines, we do not release personally identifiable information about our users, customers and visitors without their permission.

Note that, by using the Services, you explicitly accept, without limitation or qualification, of the collection, use and transfer of the personal information provided by you in the manner described in this Policy. If you disagree with the way we collect and process personal information collected on the mobile application and websites, we recommend that you do not use it. Your continued use of the Services subsequent to changes to this Policy will mean that you accept the changes.

Purpose Of Collection Of Personal Data

Personal data submitted by Users will be used for the sole purpose of assisting him/her during emergencies and related activities with next-of-kin and emergency responding parties to assess the whereabouts of the users.

MobileGards collects information about the User that is personally identifiable like name, address, email address, phone number, date of birth, sex, location, next of kins and other matters relating to the whereabouts and physical appearances and data associated with the previous useage of the phone, i.e. phone call and text logs during an emergency with the sole purpose of providing assistance.

Disclosure or Transfer of Data

MobileGard agrees to take all practicable steps to keep all personal information and data of users confidential and/or undisclosed, subject to the following.

MobileGard will only disclose and/or transfer users' personal information and/or data to emergency providers like the PDRM, Community Police, Fire Brigade and Hospitals, who have made specific requests for such information and/or data during emergencies only. However, MobileGard may disclose and/or transfer such information and/or data to third parties without users' prior consent under the following circumstances:
  • where the information and/or data is disclosed and/or transferred to any third party service providers who have been duly authorized by the Company to use such information and/or data and who will facilitate the services on the website;
  • where the information and/or data is disclosed and/or transferred to any agents, affiliates or associates of MobileGard who have been duly authorized by MobileGard to use such information and/or data;
  • where MobileGard needs to protect and defend its rights and property;
  • where MobileGard considers necessary to do so in order to comply with the applicable laws and regulations, including without limitation compliance with a judicial proceeding, court order, or legal process served on the website; and
  • where MobileGard deems necessary in order to maintain and improve the services on the mobile application and website.
By using the mobile application and website, users are deemed to have agreed to, consented to and authorized MobileGard to disclose and/or transfer their personal information and data under the circumstances stated above.

Legal Disclaimer

MobileGard reserves the right to disclose your personally identifiable information as required by law and when MobileGard believes that disclosure is necessary to protect MobileGards' rights and/or comply with a judicial proceeding, court order, or legal process served in the website and mobile application.

Access

User has the right to access his/her own data and may amend or edit at any time (subject to prior confirmation of identity) by logging onto the website or mobile application.

Prevention From Uninstall

Due to the objective of the application, MobileGard provides the feature to prevent the application from being uninstalled by UNAUTHORIZED user. By default, the feature is turned OFF. Activation/Deactivation of the feature can easily be done via the setting function.

Links to Other Websites

Please be aware that MobileGard will not be responsible for any linked websites and the privacy practices of such websites which are not owned or controlled by MobileGard.

It is advisable to all users to read the privacy policy of each and every website that collect personally identifiable information.

This Privacy Policy appliesonly to information collected by this website and its mobile application.

Retention of Personal Data

Once MobileGard has obtained user's personal information and/or data, it will be maintained securely in MobileGard's system. Subject to legal requirements, the personal information and/or data of user will be retained by MobileGard after deactivation of the relevant service until user requests MobileGard to erase his/her own personal information and/or data from MobileGard's database or to terminate his/her membership of the service.

Security of your Personal Information

MobileGard is committed to protect the security of your personal information. MobileGard uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.

Service Providers

MobileGard may use third parties to provide
  • a payment gateway services for optional services,
  • a profiling/assessment service,
  • serving of online advertisements,
  • mapping services and
  • web analytics on our website.
When you sign up for such services or by using our website, they may collect some information (e.g., credit card numbers, name) as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Testimonials/ Success Stories

MobileGard posts users' testimonials/success stories on the website and mobile application, which may contain personally identifiable information such as the users' names. MobileGard does obtain the users' consent prior to posting the testimonials to post their names along with their testimonials.

Changes in this Privacy Policy

MobileGard reserves the right to update, revise, modify or amend this Policy in the following manner at any time as MobileGard deems necessary, so users are strongly recommended to review this Policy frequently. If MobileGard decides to update, revise, modify or amend this Policy, MobileGard will post those changes to this webpage and/or other places MobileGard deems appropriate so that users would be aware of what information MobileGard collects, how MobileGard uses it, and under what circumstances, if any, MobileGard discloses it.

Contact Information

MobileGard welcomes your comments regarding this Privacy Policy. If you believe that we have not adhered to this Policy, please contact MobileGard's Customer Service or email to privacy@mobilegard.com.my